Please refer to our Privacy Policy here for more information.
CANCELLATION POLICY
ELIGIBILITY AGE FOR CHECK-IN / REGISTRATION:
Guests must be aged 18 years old and above to check-in at the hotel and register for a room. The names of all guests occupying the room must be registered upon check-in with a valid photographic government-issued identification (NRIC) for local Malaysians or passport for foreigners (non-Malaysian citizens). The Hotel reserves the right to check the photo identification. Guests under the age of 18 must be accompanied by an adult.
CHECK-IN TIME:
The hotel’s check-in time is from 3.00pm on the scheduled day of arrival.
A valid photographic government-issued identification or passport is required at check-in.
The guest named in the booking confirmation must be the person staying/checking in at the hotel, otherwise the hotel reserves the right to cancel the booking.
Should you arrive at the hotel prior to the check-in time, the hotel’s concierge will be able to assist in storing your luggage. If you are expected to arrive early, you are advised to consider making a room reservation for the evening prior to your arrival.
A cash deposit of MYR50 for each room or a valid credit card is required upon check-in for incidentals, in addition to full payment of room and prevailing tax. However, the minimum deposit will be advised based on the number of nights if guests are having a longer stay.
CHECK-OUT TIME:
The hotel’s check-out time is 12.00 pm on the day of departure.
Late check-out can be requested and is based on availability. Please refer to the hotel’s Front Desk at 7:00 am until 12:00 am prior to your departure. Request is subject to room availability with the following charges:
ROOMS & STAY RULES:
Extra Bed– Charge will be imposed on the guest for a bed per night. A maximum of (1) one bed is allowed per room and any additional beds for a room will be advised based on the room type.
Child Policy- Child below 12 years old is allowed to stay with parents / guardian in the existing bed without additional charge. Number of children allowed in a room is depending on the type of room reserved.
Occupants- The number of occupants allowed in a room depends on the room type and the rate reserved. The hotel reserves the right to impose an additional charge for any extra occupants.
Safe Deposit Box- A safe deposit box is located in the closet which is available for your use. The Hotel is not responsible for any valuable item left outside of the safe box.
PROHIBITED ITEMS
The following items are not permitted in the hotel premises:
The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
SPECIAL REQUESTS
The hotel will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, extra beds, etc. upon your arrival. All special requests noted on reservations on the hotel website booking engine are subject to availability and we will do our best to accommodate. However, the Hotel bears no responsibility should it be unable to fulfil certain requests and availability of these items cannot be guaranteed in advance.
DISABLED-FRIENDLY ROOMS
Handicapped accessible or OKU-friendly guest rooms are available and should be reserved in advanced. Kindly contact the Hotel reservations department at +609-581933 to request.
SWIMING POOL
Please note that there is no lifeguard on duty. Children below the age of 12 must be always accompanied by an adult at all times.
PARKING
Parking for guest(s) is free at hotel area. All vehicles are parked at the risk of the owner. Residence Inn Cherating shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Hotel property or on the adjoining property. If a vehicle is left in the Hotel parking lot or parking area after the guest has departed without the written consent of the Hotel, the Hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs are allowed on the Hotel’s premises.
Guests who smoke are permitted to do so outside at designated smoking areas. A significant penalty has been instituted and a room recovery fee will be imposed for guests who do not comply to cover the extensive cost of restoring the guestrooms with a smoke-free condition.
The Hotel maintains a strict no-pets policy on its premises
Residence Inn Cherating assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. Should guests discover that an item of value has been left behind; please call the Hotel immediately and the Hotel management will try to assist the guest(s) in locating the lost item.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
Guests are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by the guest or any person in the guest’s party whether staying at the hotel during the guest’s stay. Residence Inn Cherating reserves the right to retain the guest’s credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deemed necessary to compensate or make good the cost or expenses incurred or suffered by Residence Inn Cherating because of the aforesaid. Should this damage come to light after the guest has departed, the Hotel management reserves the right and the guest hereby authorizes the management to charge the guest’s credit or debit card for any damage incurred to the guest’s room or the Hotel property during their stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. The Hotel management will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DISORDERLY ROOM CONDITION DISCOVERED DURING CHECK-OUT
Any guest rooms found during check-out with waste strewn around, in complete disorder, and/or “trashed” will be subjected to maintenance deep cleaning fee, administration fee and/or third-party fees up to MYR500.00.
FIRE SAFETY
The Hotel is fully equipped with smoke detectors, sprinklers, and emergency evacuation plans on the door of each guest room. Please review this important information.
IN CASE OF EMERGENCY OR FIRE
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits routes can be found on the back of your room door.
ALL RIGHTS RESERVED