Privacy Policy

Residence Inn Cherating ("we," "us," or "our") is committed to protecting your privacy and personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We may collect the following types of personal data from you:

• Identification Information: Name, identification number, passport number
• Contact Information: Email address, phone number, mailing address
• Payment Information: Credit/debit card details, billing address
• Reservation Details: Check-in/check-out dates, room preferences
• Feedback and Preferences: Survey responses, customer feedback

Your personal data may be collected and processed for the following purposes:

• To facilitate and manage your bookings and reservations
• To communicate with you regarding your stay and services
• To process payments and manage billing
• To enhance our services and customer experience
• To conduct market research and analysis
• To comply with legal obligations and regulations

We may disclose your personal data to:

• Third-party service providers (e.g., payment processors, booking systems) for the purpose of providing services on our behalf
• Regulatory authorities as required by law
• Any third parties with your explicit consent

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes using secure servers and encryption for sensitive data.

Under the PDPA, you have the following rights:

• The right to access your personal data
• The right to correct any inaccuracies in your personal data
• The right to withdraw your consent at any time, subject to legal or contractual restrictions
  To exercise these rights, please contact us using the details provided below.

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Residence Inn Cherating
+609-581 9333
Lot 826, Mukim Sungai Karang, Cherating, 26080 Kuantan, Pahang Darul Makmur, Malaysia